Elementary · scenario 74 of 84

Return a faulty item

Explain that your purchase is broken and ask for a refund.

The situation You are at the counter with a broken item. Ask for a refund.

The dialogue

¡Hola! Perdón, tengo un problema con esta taza.
Hello! Excuse me, I have a problem with this cup.
¡Hola! ¿Qué pasa? ¿Está rota?
Hi! What's up? Is it broken?
Sí, mira, el asa está rota. La compré ayer.
Yes, look, the handle is broken. I bought it yesterday.
Entiendo. ¿Tienes el recibo de compra?
I understand. Do you have the purchase receipt?
Sí, aquí tengo el recibo. Quiero devolverla.
Yes, I have the receipt here. I want to return it.
De acuerdo. ¿Quieres cambiarla o prefieres el dinero?
All right. Do you want to exchange it or do you prefer the money?
Prefiero el dinero en la tarjeta, por favor.
I prefer the money on the card, please.

Lexemica listens to you phrase by phrase, tells you how it sounds and reviews what you find hardest with you.