Elementary · scenario 74 of 84

Return a faulty item

Explain that your item is broken and ask for a refund.

The situation Something you bought is broken. You're at the counter to get a refund.

The dialogue

Olá, com licença! Pode me ajudar?
Hello, excuse me! Can you help me?
Bom dia! Como posso ajudar você hoje?
Good morning! How can I help you today?
Eu comprei esta xícara ontem e a alça está quebrada.
I bought this cup yesterday and the handle is broken.
Que pena! Você quer trocar ou prefere devolver?
What a shame! Do you want to exchange it or prefer to return it?
Eu prefiro devolver. Aqui está o recibo!
I prefer to return it. Here is the receipt!
Sem problemas! Você quer o dinheiro no cartão?
No problem! Do you want the money on the card?
Sim, no cartão, por favor. Muito obrigado!
Yes, by card, please. Thank you very much!

Lexemica listens to you phrase by phrase, tells you how it sounds and reviews what you find hardest with you.