LexemicaItalian course

Elementary · scenario 74 of 84

Return a faulty item

Explain that your item is broken and ask for a refund.

The situation You're back at the store with a broken item. Time to get a refund.

The dialogue

  1. Buongiorno! Scusi, ho un problema.

    Good morning! Excuse me, I have a problem.

  2. Mi dispiace! Qual è il problema?

    I'm sorry! What's the problem?

  3. Ho comprato questa tazza ieri, ma è rotta.

    I bought this cup yesterday, but it's broken.

  4. Ho capito. Ha lo scontrino, per favore?

    I understand. Do you have the receipt, please?

  5. Sì, ecco lo scontrino! Posso avere un rimborso?

    Yes, here's the receipt! Can I get a refund?

  6. Sì, certamente! Ecco a Lei il rimborso.

    Yes, certainly! Here is your refund.

  7. Grazie mille! Buona giornata!

    Thank you very much! Have a nice day!

  8. Prego, buona giornata anche a Lei!

    You're welcome, have a nice day too!

Words in this scenario

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